iDash

Android dashboard app

iDash is a mobile dashboard for the call centres of Aura Alliance Group – Avaya, based in the United Kingdom: the live status of the centre, updated every three seconds, with charts that are easy to read.

Client
Aura Alliance Group
Platforms
Android
Year
2015
iDash screens
iDash
A refresh every three seconds

A refresh every three seconds

Fully compatible with Avaya CMS and light on bandwidth, iDash showed each agent's status and live statistics for every skill group, refreshed every three seconds. Locations, user groups and the skills to track were set up in a web admin panel.

Charts that read at a glance

Charts that read at a glance

Call centre managers need to follow their numbers continuously to keep performance up as traffic grows. iDash kept call tracking running and summarised the results in simple charts and short explanations.

Note

A historical project: Ratel built it for Aura Alliance Group. The screens show the product as it was at the time; it may have changed since. Since 2020, Ratel has made only its own apps. See our apps →